Privacy Policy:

EM Home Solutions Ltd. Last Updated: November 2025 Welcome to EM Home Solutions Ltd. We are committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services for accommodation in The Midlands.

1. Data We Collect

Contact Data collected includes Name, email address, phone number, and company name. This data is Essential for communication, sending quotes, and confirming bookings.

Booking Data covers Check-in/out dates, property preference, number of guests, and payment details (handled securely by third-party processors like Swikly). This data is Required to manage and fulfill your accommodation booking and process the security deposit.

Identification Data includes Photo ID (if required for check-in/security), guest lists, and car registration numbers. This information is Used for security, compliance, and property management needs.

Website Data such as IP address, browser type, and pages visited (via cookies or analytics) is collected To improve website functionality and understand user trends.

2. How We Use Your Data

Your data is primarily used to fulfill your request for accommodation and provide related services:

• Service Delivery: To manage your reservation, process check-in/out, and provide property access details.
• Communication: To send booking confirmations, urgent property alerts, and key collection instructions.
• Service Improvement: To analyze usage data and feedback to improve our properties and services.
• Legal & Security: To comply with legal requirements, perform identity verification, and ensure the safety and security of our properties.
• Marketing (With Consent): To send occasional updates or offers if you have explicitly opted-in to receive them.

3. Data Retention and Security

• Retention: We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
• Security: We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. However, no internet transmission is 100% secure.

4. Disclosure and Sharing of Data

We do not sell your personal data. We may share your data with trusted third parties only when necessary to operate our business:

• Service Providers: Third parties who provide essential services such as maintenance, cleaning, key handling, and secure payment processing.This includes our chosen security deposit partner, Swikly, who securely manages the deposit authorization process.
• Legal Compliance: When legally required to disclose information to government bodies, regulatory authorities, or law enforcement.
• Corporate Bookers: We may share booking status and stay details with the corporate client or relocation agency that made the booking on your behalf.

5. Your Rights

As a user of our services, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of any incomplete or inaccurate data we hold about you.
• Erasure (The Right to be Forgotten): Ask us to delete or remove personal data where there is no good reason for us to continue processing it.

6. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

EM Home Solutions Ltd.

Email: info@emhomesolutions.co.uk

Phone: 07918485446