EM Home Solutions Ltd. - Guest House Rules

Welcome to your "home away from home" in The Midlands! To ensure a comfortable, safe, and enjoyable stay for everyone, please observe the following rules.

1. General Conduct & Respect

• Property Care: Please treat the property and all furnishings with care and respect.
• Occupancy: The number of overnight guests must not exceed the number specified in your booking.
• Commercial Use: The property is for accommodation only. No commercial, illegal, or illicit activities are permitted.
• Neighbour Awareness: We are in a residential area. Please be courteous to our neighbours and minimize disturbance.

2. Noise & Quiet Hours

• Quiet Hours: Strict quiet hours are enforced between 9:00 PM and 9:00 AM (Monday to Sunday).
  • During these hours, all noise (voices, music, TV) must be kept to a minimum and not audible outside the apartment.
  • Gatherings: Parties, large gatherings, and events are strictly prohibited.

3. Smoking, Vaping, and Fires (STRICTLY FORBIDDEN)

• No Smoking/Vaping: Smoking and vaping are strictly prohibited inside all properties, including balconies and communal areas.
  • Smoking Penalty: Any evidence of smoking will result in a minimum penalty fee of £200 for deep cleaning/deodorizing costs.
• Open Flames: The use of candles, incense, or any open flame is strictly forbidden due to fire safety.

4. Security and Safety

• Secure the Property: Always ensure all windows and doors are securely locked when leaving or retiring for the night.
• Keys and Fobs: Handle all keys, fobs, and parking permits with care.
  • Lost Item Fee: Lost items will incur a replacement fee (e.g., £50 per key/fob).
• Personal Belongings: EM Home Solutions Ltd. is not responsible for the loss or damage of any personal items.

5. Check-Out Procedure

• Check-Out Time : Please vacate the property by the designated check out time
• Property Condition: We kindly ask that you leave the property in a tidy condition. Please leave all used towels and bed linens in the respective rooms. Our cleaning staff will handle them after your departure.
• Kitchen: Please leave the kitchen in a clean condition and wash al used dishes and utensils.
• Closing Up: Please ensure all windows and doors are locked, and all lights, appliances and the heating are all turned off.
• Lost & Found : If you've left anything behind, please let us know and we'll do our best to return it to you